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Jon Quattlebaum

Jon Quattlebaum

Creative Problem Solver

Newburyport (01950) United States (Massachusetts)
Consultant Available
Contact me
I’m an architect of solutions. A strategic thinker, doer, a translator and a facilitator. A highly adaptable, patient and experienced technology professional seeking a position in a creative environment. I thrive in a multitasking environment, enjoy sharing my passion for technology and building trust between business units. I’ve succeeded in breaking the traditional perception of a technologist by being a patient listener, learner and teacher.

At my core I'm a personable nerd with broad interests who's roots in technology are deep. I love interacting with people on a personal level and establishing trust in order to make folks feel comfortable with technology.
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Experiences
  • Managing Computers from deployment to break-fix all the way to decommission.
  • Day to day troubleshooting & 24-7 on call support
  • Consultant services specializing in making IT work for all Mac SMB's, creatives in agencies or freelance status.
  • Advising and strategizing purchases, coordinating vendors, providing hardware/software support.
  • Providing training & Solving problems that allow you to focus on your creative self.
  • SOC II type2 certification advisory and prep
  • Management of SMB on premise or cloud infrastructure, planning, forecasting and budgeting.
Company website
http://www.itworks-atl.com
  • As the Director of Technology for 22squared I was responsible for the operation of the IT department across two locations and 300+ employees.
  • Focused on reducing complexity within IT, reducing costs, improving client and user experience, driving innovation and agility, leveraging better use of information, reducing risk and enabling growth.
  • Works with Training & HR to identify LMS solutions to reduce training/on-boarding times
  • Lead a team to standardize infrastructure across multiple branches, filling technology gaps and leveraging new technology to enhance community between remote geographic locations.
  • Lead the IT group in pursuit of ever evolving Business Continuity and Disaster Recovery Plans for all corporate information technology.
  • Lead a team of IT professionals translating client’s business requirements into functional system designs and then lead internal teams to create via third party vendors.
  • Served as a trusted human conduit thru which technology needs and requirements are communicated between creative units and IT department.
  • Led technology for a branch greenfield move in Tampa of 100+ users, aligning vendors and coordinating company wide upgrades of key technology components. End result was technology that contributed to high ranking in Tampa Bay Times Top workplaces 2016.
  • Led team in a major core infrastructure upgrade of all Firewalls, Switches, Wi-Fi access points across 300+ users and two locations.
  • Responsible for tracking and projection of operating expense budget ~$1.5M and capital project budget of ~$1M.
  • Led transition team to migrate Development practice to Amazon AWS.
  • Served as the Senior Creative Technologist. Built relationships between clients, creative, strategy and IT to insure everyone understands technology and that our clients needs are exceeded. Insuring technology has a place in every client work stream as consumers continue to adopt mobile and adapt to the tech-enabled world they live in. Championing technologically enhanced creativity that lies at the heart of our value system.
  • Serve as a human conduit thru which technology needs are communicated between creative units and Information Technology.
  • Coordinator & Manager of IT projects that touch internal departments as well as clients.
  • Establisher of requirements and source vendors for technical build out of new office buildouts.
  • Coordinated & Managed projects with training & HR to identify LMS solutions to reduce training/on-boarding times.
  • Created a Technology Business Continuity Plan for corporate IT. (shortening critical paths and instituting remedies.)
  • Served as a technical liaison between BFG and South Carolina Parks, Recreation and Tourism for a welcome center renovation project. I work with their CIO and CTO to identify, vet and implement technology based on our User Experience teams recommendations for a project/marketing push launching 2015.
  • Lead a team to create a SaaS Digital Asset Management system in partnership with Widen for our client, South Carolina Parks, Recreation and Tourism to streamline workflow and provide digital asset accountability.
  • Vetted third party providers to provide automation solutions that permit HR to utilize newer SaaS vendor offerings enhancing the workflow for recruiting, hiring, employee appraisal processes.
  • Lead a team to create a company wide intranet to fill communication gaps and establish community between geographic locations.
  • Lead the charge to champion the creative purpose and are a driving force reinforcing long term decisions in technology are made with the creative end user experience in mind.
  • Manage the technology needs of 260+ students and 50+ Faculty and 20+ Staff members in a 30,000 sq.ft. facility.
  • Budget, plan, manage & maintain IT for local corporate and academic environments.
  • Create a technology template to be used in expansion of the school to other cities.
  • Provide Macintosh and Windows technical support for students, staff and instructors.
  • Direct all IT budgeting, purchasing, planning, implementation and repair.
  • Manage access control and security, its budgets, needs and projections.
  • Recognized by RVP, CIO and CEO of parent organization for excellence of service.
  • Manage technology projects and recruit corporate IT staff to facilitate large implementations.
  • Analyze budgets and strategize implementation of technology, security and facility initiatives.
  • Routinely collaborate with network ops, telephony and directors to diagnose and solve technological issues.
  • Facilitate meetings to gather insight into the technology and facility needs of the students, faculty and staff.
  • Grew the schools computer labs from 24 lab computers to over 75 high powered computers in labs with HD projectors, video distribution with video editing capability.
  • Mentor via private one-on-one training, provide data recovery and computer maintenance for students, faculty
    and staff personal computers used for coursework.
  • Designed and oversaw buildout of 10,000 sq. ft creation of our new interactive wing with 5 new computer
    labs with HD projection, meeting and class rooms.
  • Manage vendors and provide regular evaluations to continually update and predict the technical/facility needs of the students.
  • Lead teams which provide support onsite or remotely for other sister schools with Apple based computer labs.
  • Manage theater presentation space, video distribution system, it’s technology, maintenance and operation.
  • Initiated the companies first deployment of iOS devices to our admissions staff for recruiting purposes.
  • Lead policy creation in technology for accreditation with C.O.E. educational accreditation.
  • Maintain Windows servers and OSX Servers for file, print and internal web server use.
  • Perform all new PC and Mac hardware/software installs and onsite troubleshooting
  • Teach and serve as guest speaker for technology based classes.
  • Plan and Implement infrastructure modifications.
  • Maintain VOIP telecommunications system.

Director of Technology

Antista Fairclough Design
2002 to 2003
Atlanta
United States - Georgia
  • Managed design systems and their lateral interaction.
  • Directed all IT purchasing, planning, implementation and repair.
  • Planned and managed company web site programming and design.
  • Support principals presentations during off site marketing presentations.
  • Maintained Apple file servers, print servers, calendar/contact servers and designed and facilitated nightly backups and upgrades.

Technical Consultant

The Retrotechs
1999 to 2002
Full-time
Atlanta
United States - Georgia
  • I was responsible for maintenance and operation of servers, workstations, planning and overall implementation of technology across multiple clients at multiple locations.
  • Provided B-to-B and Macintosh technical direction, service and technology management for a vast array of different clients in many diverse situations.
  • Regularly exceeded billable quota and was consistently one of the top two highest billing consultants.
  • Planned resources to solve technological problems and challenges on time and under budget.
  • Managed technology as an external contractor for design firms around Atlanta.

Technical Analyst III

CNN & Turner Entertainment Group
1995 to 1999
Full-time
Atlanta
  • Singled out by the President of Turner Entertainment Group to move from CNN to TEG to support his executive team and become the Lead Macintosh technician for TEG.
  • Routinely collaborated with network ops, telephony and business unit managers to diagnose and solve technological issues.
  • Provided executive level support to Ted Turner, Hank Aaron and other executive Macintosh users and their supporting staff.
  • Instrumental in the design of an on-site call center and the migration to a remote assist based help desk.
  • Supported 300+ Macintosh users, three file servers and three calendar/contact servers.
  • 1.5 years of cross platform help desk support, 2.5 years senior Macintosh technician.
  • Maintained nightly backups for Turner Entertainment Group file and contact servers.
  • Led a third tier Macintosh support team for Turner Entertainment Group.
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