Jon Quattlebaum
Creative Problem Solver
Newburyport (01950) United States (Massachusetts)
Consultant
Available
I’m an architect of solutions. A strategic thinker, doer, a translator and a facilitator. A highly adaptable, patient and experienced technology professional seeking a position in a creative environment. I thrive in a multitasking environment, enjoy sharing my passion for technology and building trust between business units. I’ve succeeded in breaking the traditional perception of a technologist by being a patient listener, learner and teacher.
At my core I'm a personable nerd with broad interests who's roots in technology are deep. I love interacting with people on a personal level and establishing trust in order to make folks feel comfortable with technology.
At my core I'm a personable nerd with broad interests who's roots in technology are deep. I love interacting with people on a personal level and establishing trust in order to make folks feel comfortable with technology.
Technical Analyst III
CNN & Turner Entertainment Group
1995
to 1999
Full-time
Atlanta
- Singled out by the President of Turner Entertainment Group to move from CNN to TEG to support his executive team and become the Lead Macintosh technician for TEG.
- Routinely collaborated with network ops, telephony and business unit managers to diagnose and solve technological issues.
- Provided executive level support to Ted Turner, Hank Aaron and other executive Macintosh users and their supporting staff.
- Instrumental in the design of an on-site call center and the migration to a remote assist based help desk.
- Supported 300+ Macintosh users, three file servers and three calendar/contact servers.
- 1.5 years of cross platform help desk support, 2.5 years senior Macintosh technician.
- Maintained nightly backups for Turner Entertainment Group file and contact servers.
- Led a third tier Macintosh support team for Turner Entertainment Group.